Loblaw Companies

Loblaw Companies Limited is Canada’s largest food and pharmacy retailer, operating more than 2,400 grocery stores and pharmacies across the country under banners such as Loblaws, Real Canadian Superstore, No Frills, Zehrs, and others. Loblaw also owns Shoppers Drug Mart/Pharmaprix, one of Canada’s leading pharmacy chains known for health, beauty, and wellness products.

In addition to its retail network, Loblaw manages an extensive private label program, including President’s Choice and No Name, and operates stores with diverse layouts, regional variations, and unique design requirements across Canada.

OPPORTUNITY

During the early stages of the COVID-19 pandemic, Loblaw needed to rapidly install custom plexiglass shields across thousands of locations to protect both customers and employees.

To execute at scale, they required:

• Accurate and up-to-date floor plans for every store

   

• Precise measurements of pharmacy counters and customer-service counters

   

• Reliable data to support manufacturing and installation

   

• A partner capable of moving fast without sacrificing accuracy

   

Past projects showed that rushing ahead with unreliable store data caused delays in manufacturing and installation. To avoid costly rework and ensure employee and customer safety, Loblaw needed high-precision surveys delivered under urgent timelines.

DEDON’S RESPONSE

Understanding the urgency, DedON mobilized quickly and developed a streamlined approach that balanced speed, accuracy, and clear communication with all stakeholders.

DedON’s response included:

• On-site pilot surveys to identify challenges across different store formats

   

• Accurate floor plans and detailed counter measurements for every location

   

• Specifications for plexiglass sizing, mounting, and installation requirements

   

• Standardized documentation for both the client and manufacturers

   

• Refined survey processes to ensure consistency across thousands of locations

   

• Deliverables created to minimize installation disruption during daily store operations

   

By tailoring the workflow to Loblaw’s needs, DedON provided manufacturers with the precise information required for efficient production and installation — enabling a safe, coordinated rollout across the entire retail network.

RESULTS

The plexiglass shield rollout was completed swiftly and successfully, even under the challenging conditions of the pandemic. DedON’s detailed surveys and accurate measurements allowed installers and manufacturers to complete the work with confidence, efficiency, and minimal disruption.

Loblaw reported:

• Highly accurate drawings that eliminated delays

   

• Smooth installation at every store

   

• Improved safety and customer confidence across grocery and pharmacy locations

   

• A seamless end-to-end process supported by DedON’s responsiveness and precision

   

The project demonstrated DedON’s ability to support essential retail environments during critical times — providing accurate data at scale when it mattered most.

WORK SMARTER WITH DEDON

Whether you’re managing time-sensitive renovations, safety upgrades, or large-scale store initiatives, DedON provides the accurate data and efficient processes you need to execute with confidence — no matter the scale or urgency.