Rogers Communications is one of Canada’s largest telecommunications companies and a leader in wireless, internet, TV, home monitoring, and home phone services. The company operates under several well-known banners, including Rogers, Shaw, Fido, and Chatr, providing coverage and retail support to customers nationwide.

With more than 1000 corporate and authorized dealer locations across Canada, Rogers continually invests in maintaining modern, consistent, and accurately documented retail environments to support its store planning and development programs.

OPPORTUNITY

Rogers needed a trusted partner to conduct large-volume site surveys across Canada on a tight timeline. Their goal was to capture accurate, up-to-date store conditions, identify discrepancies between existing drawings and field conditions, and use this data to support:

• Renovation and remodel planning
  
  
• Planning decisions for refreshes across their retail network
  
  

Their Store Development team required both visual documentation and detailed CAD references allowing them to evaluate store conditions holistically and determine which locations required upgrades, redesigns, or corrective work.

DEDON’S RESPONSE

DedON collaborated closely with Rogers to deliver a scalable national survey program designed around their timelines, standards, and operational needs.

Our teams provided:

• Accurate, high-quality CAD surveys capturing complete as-built conditions
  
  
• Comprehensive photos and documentation to support planning
  
  
• A custom post-construction audit checklist developed for Rogers — now used as an ongoing standard to ensure consistent, efficient capture of discrepancies
  
  
• Delivery of 60+ surveys, aligned with Rogers’ Store Planning and Development priorities
  
  
• Consistent, standardized deliverables to support planning, construction, and facilities teams across all banners

DedON’s responsiveness, attention to detail, and commitment to quality strengthened Rogers’ ability to plan confidently and reduce uncertainty across their remodel and development programs.

RESULTS

Over more than 10 years of partnership, DedON has helped Rogers maintain a reliable, updated CAD library for over 1,100+ retail locations. With accurate surveys and standardized audit documentation, Rogers has been able to:

• Plan renovations and remodels with confidence
  
  
• Reduce obstacles and construction delays caused by outdated information
  
  
• Ensure store conditions match drawing standards
  
  
• Improve decision-making across Store Planning, Construction, and Facilities

DedON has become a trusted extension of the Rogers team, supporting their ongoing modernization efforts and ensuring every project begins with accurate, dependable data.

WORK SMARTER WITH DEDON

If your team needs a reliable partner to verify existing conditions, support remodel planning, or uphold drawing accuracy, DedON provides the detailed surveys and consistent documentation required to execute every project with confidence.